Goal: Know exactly where to turn when you have questions or encounter issues with RoastLog.
Prerequisites: You have access to a RoastLog account and an internet connection.
We've built RoastLog to be intuitive, but we know questions come up and sometimes you need a helping hand. Here's how to get the support you need, when you need it.
In-App Chat Support
The fastest way to get help is through our chat interface:
Look for the chat bubble in the bottom right corner of any page on roastlog.com
Click it to start a conversation with our support team
We typically respond within an hour or less during business hours
Linsey and I personally monitor the chat and are committed to helping you succeed with RoastLog. We're a small team, but will prioritize your questions above anything else. If there is an issue that is affecting your production, please make a note of that when you reach out.
Documentation Resources
You're already exploring our documentation (way to go!). Remember that you can:
Use the in-app search functionality
Use the search at https://support.roastlog.com/
Email Support
If you prefer email, you can send us a message. In-app chat and emails are routed to us in the same way.
Email us at support@roastlog.com
Include your account name and any relevant screenshots
We aim to respond within one business day
Scheduled Training Sessions
For new accounts or teams needing personalized guidance:
Scale Plan members receive complimentary 1:1 onboarding sessions
We are running bi-weekly training sessions that anyone can attends
Contact us to arrange a session
Remember, there's no such thing as a silly question! We'd much rather you ask than struggle with something that we could easily help solve. Your success is our success, and we're here to make sure you get the most from RoastLog.